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Return/Exchange request must be submitted in writing within 15 business days of receipt of goods.
Please email firstname.lastname@example.org for your return authorization number (RA#).
- Absolutely no returns after 15 days.
- It is the customer’s responsibility to check the product within 15 business days.
- Return/Exchange request will only be accepted when product is damaged.
- All items must be in original packaging and must include original label.
- Returns must be unworn, unaltered and unwashed with all tags still attached; only damaged goods will receive return labels.
- Returned packages without an authorization or approved RA# will not be processed.
- Store credit only, no refunds.
- Shipping and handling are non-refundable.
- All returns will be charged a 20% restocking fee except for damages.
To file a claim on a damaged item or return, please email: email@example.com
Please include your PO# on the subject line and the following:
- Company Name
- Invoice Number
- Style Number
- Quantity & Color
- Image of Unit (Damage)
- Reason of Return